Shared WhatsApp Inbox for Your Whole Team
How the inbox works
1
Activate Inbox on your Premium plan
Inbox is included with the 360Dialog Premium plan at €99/month. Activate it from your dashboard, and your existing WhatsApp number is ready to share with your team. Start messaging from your inbox in minutes, not days.
2
Invite your team
Add team members from your 360Dialog dashboard. Everyone sees incoming WhatsApp conversations in one place. No technical setup required; each person logs in with their own account.
3
Assign, tag, and respond together
When a new message arrives, assign it to the right person. Use tags to organize conversations by topic, customer type, or pipeline stage. Your team responds directly from the shared inbox while the customer sees replies from your single business number.
Shared conversations
Your whole team reads and replies to WhatsApp messages from one business number, each on their own device
Assignment
Route a conversation to the team member best suited to handle it, so nothing falls through the cracks
Tags as pipeline stages
Label conversations by deal stage, inquiry type, or priority level to build a lightweight sales pipeline directly inside WhatsApp
Full conversation history
Every message, assignment, and tag is visible to the team, so anyone picking up a conversation has the context they need
No per-seat pricing
Add team members without additional license fees on your Premium plan
Built for teams that sell on WhatsApp
The highest-value Inbox users treat tags as a lightweight CRM. Instead of toggling between WhatsApp and a separate sales tool, they tag conversations with stages like "new lead," "quoted," "follow-up," and "closed." The result is a visual pipeline built from actual customer conversations, not manually entered records.
This pattern works especially well for small sales teams, front desk staff routing inquiries, and solo operators who need to track where every deal stands without adopting a full CRM.
Connect WhatsApp to the tools you already use
Your number is not limited to the Inbox. Every 360Dialog WhatsApp API plan includes Zapier, Make and n8n integrations, so you can push conversation data into your CRM, trigger a follow-up from your own systems, or automate confirmations, reminders and order updates without writing code. If your team builds its own software, the WhatsApp Business API gives you full programmatic control on the same number.
Automations and people share one queue. A lead can arrive through an automated flow, then get a human answer from whoever is assigned to it in the Inbox.
Gian Gandra
Partner and Director, DR Lava Tudo
Start with the Premium plan
360Dialog Inbox is included in the Premium plan. No additional per-seat fees, no separate subscription. You pay one monthly rate and add as many team members as you need.
Regular
€49/month
No
Premium
€99/month
Yes
Scale
€500/month
Yes
No markup on Meta's per-conversation fees
Month-to-month billing, cancel anytime
Activate your inbox from your dashboard
Frequently asked questions
What is 360Dialog Inbox?
Inbox is a shared WhatsApp team inbox included with the 360Dialog Premium plan. It lets multiple team members read, assign, and reply to WhatsApp conversations from one business number, all inside the 360Dialog dashboard.
→
Do I need a developer to set up Inbox?
No. Inbox activates from your 360Dialog dashboard in one click, with no technical configuration required. If you can log in, you can get your team started.
→
Can I connect my WhatsApp number to Zapier, Make, n8n or any other workflow builder?
Yes. Every 360Dialog WhatsApp API plan includes Zapier, Make and n8n integrations, and full WhatsApp Business API access if you would rather build the connection yourself. Automated flows and your team's manual replies run on the same number.
→
I use the WhatsApp Business app. Can I move to 360Dialog Inbox?
Yes, you can onboard your existing WhatsApp Business app account and phone number. You keep your number and your audience, and message history can be synced across. The app keeps working alongside the Platform and needs to be opened at least once every 13 days to stay active. Two limits to know before you move: Official Business Account status, the blue badge, and the Calling API are not supported on Coexistence numbers.
Learn more about Coexistance
→
Can I use tags to organize conversations?
Yes. You can create custom tags to label conversations by topic, customer type, deal stage, or anything else your team needs. Many teams use tags as a lightweight sales pipeline to track leads from first message to close.
→
Which plan includes Inbox?
Inbox is included in the Premium (€99/month) and Advanced (€249/month) plans. The Regular plan (€49/month) does not include Inbox, but you can activate it from your dashboard at any time.
See pricing details
→
Are there per-seat fees for team members?
No. The Premium plan includes Inbox for your entire team. Add as many people as you need at no additional per-seat cost.
See pricing details
→
Can I keep using automations alongside the Inbox?
Yes. Inbox and API-driven automations run on the same WhatsApp number. Your team handles conversations manually in the Inbox while automated messages take care of confirmations, reminders, and other triggered flows.
→
How is this different from the WhatsApp Business app?
The WhatsApp Business app limits you to a few linked devices and offers no conversation assignment, tagging, or team-level visibility. 360Dialog Inbox is built for teams that need structured workflows on a single business number through the official WhatsApp Business API; and allows you to plug-in any automation.
Start now
→
What happens to my conversation history if I add a new team member?
New team members see the full conversation history from the moment they join. Nothing is lost when your team grows.
See pricing details
→
