{"id":3117,"date":"2026-11-13T08:44:59","date_gmt":"2026-11-13T08:44:59","guid":{"rendered":"https:\/\/360dialog.com\/blog\/?p=3117"},"modified":"2026-11-06T08:50:57","modified_gmt":"2026-11-06T08:50:57","slug":"whatsapp-business-app-api-migration","status":"publish","type":"post","link":"https:\/\/360dialog.com\/blog\/whatsapp-business-app-api-migration\/","title":{"rendered":"How to Move a WhatsApp Business App Number to the WhatsApp Business API"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>To move your number off the WhatsApp Business app and onto the WhatsApp Business API, export the chats you want to keep, delete the app account, and then sign the same number up for the API.<\/strong> Customers keep writing to the number they already have saved. On the API, that number connects to the software your team chooses for answering and sending messages. Because the app&#8217;s chat history ends with the account, exporting each chat first gives your team a readable record of past conversations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"key-takeaways\" class=\"wp-block-heading\">Key Takeaways<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>A full move keeps your phone number and connects it to the WhatsApp Business API, while the app account and its chat history end with the deletion.<\/li>\n\n\n\n<li>The number becomes free to register up to three minutes after the app account is deleted, and messages sent during that wait are queued.<\/li>\n\n\n\n<li>Start the API sign-up after deleting the account, because a number still on the app can be routed into Coexistence, the setup that keeps the app and the API on one number.<\/li>\n\n\n\n<li><strong>360Dialog, an Official Meta Solution Partner, connects your number to the WhatsApp Business API through Embedded Signup, Meta&#8217;s sign-up flow for business numbers.<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"what-changes-when-a-business-app-number-moves-to-the-api\" class=\"wp-block-heading\">What Changes When a Business App Number Moves to the API<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A full move to the API keeps your phone number, while the app account ends along with its chat history and its built-in tools. Knowing what ends tells you what to save before the first step.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Meta offers two paths to the API for an app number: delete the account, or run the app and the API on one number through a partner that supports it.[1] On the full path, you lose the existing message history. To return the number to the app later, first deregister it from the <a href=\"https:\/\/360dialog.com\/blog\/whatsapp-cloud-api-or-business-api\/\">Cloud API<\/a>, Meta&#8217;s hosted version of the WhatsApp Business API.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These app tools stay behind, because Meta lists them as unsupported on the Cloud API.[2]<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automatic replies and sorting:<\/strong> greeting messages, away messages, quick replies, and labels.<\/li>\n\n\n\n<li><strong>Selling tools:<\/strong> the catalog, orders, and status updates.<\/li>\n\n\n\n<li><strong>Reaching many people at once:<\/strong> broadcast lists, group chats, and channels.<\/li>\n\n\n\n<li><strong>Chat options:<\/strong> disappearing messages, view once, and live location.<\/li>\n\n\n\n<li><strong>Calls:<\/strong> voice and video calls made from the app.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Software built on the API can use the API&#8217;s own features for creating and managing groups and for calling.[3]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to keep the app running on the same number, <a href=\"https:\/\/360dialog.com\/blog\/whatsapp-coexistence\/\">WhatsApp Coexistence<\/a> connects that number to the API while the app and its chats stay in place. Our documentation states that a number already registered on the API cannot use Coexistence onboarding.[4]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"what-to-back-up-before-you-start\" class=\"wp-block-heading\">What to Back Up Before You Start<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before deleting the account, export every chat you need to keep, one chat at a time. Those files let your team look up past conversations with each customer long after the app account is gone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Deleting the account also deletes its Google Account backup.[5] WhatsApp cannot restore chats, media, or backups from a deleted account. A chat export is a text file of one conversation, saved outside WhatsApp.[6] Exports work as an archive your team can open and search. They cannot be imported back into WhatsApp or into the API.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On Android, each export takes three choices in the app:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the chat, select More, then select Export chat.<\/li>\n\n\n\n<li>Choose Without media or Include media.<\/li>\n\n\n\n<li>Pick where the file goes, such as an email to yourself or a cloud drive.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Group chats export the same way. Include media attaches only the most recent photos, videos, and documents. Before the deletion, save older files worth keeping one by one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"how-to-delete-the-whatsapp-business-app-account-without-losing-the-number\" class=\"wp-block-heading\">How to Delete the WhatsApp Business App Account Without Losing the Number<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Deleting the WhatsApp Business app account removes the account from WhatsApp and frees the phone number to register on the API. Customers then keep reaching the number they already know.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Run the deletion on the main phone that holds the account, since linked devices such as WhatsApp Web cannot start it. The deletion takes three steps in the app:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the WhatsApp Business app on the main phone and go to Settings, then Account, then Delete my account.<\/li>\n\n\n\n<li>Enter the number in full international format, with the country code (for example, +49 for a German number).<\/li>\n\n\n\n<li>Select Delete account, pick a reason, and select Delete account again to confirm.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Deletion is permanent and reaches beyond the chats: The account disappears from every linked device, leaves all its WhatsApp groups, and loses its role in every channel. To keep a channel the account created running, add a colleague as its admin before deleting, because the channel is deleted when no other admin remains.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"how-to-connect-the-number-to-the-api-after-deletion\" class=\"wp-block-heading\">How to Connect the Number to the API After Deletion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the deletion has gone through, sign the number up for the API through <a href=\"https:\/\/360dialog.com\/blog\/embedded-signup-versions-migration\/\">Embedded Signup<\/a>, Meta&#8217;s sign-up flow for business numbers. Starting at the right moment keeps the number on the full-migration path.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The number can take up to three minutes to become available, and messages sent to it during that wait are queued. Wait until the app account is gone before you start sign-up. If someone enters a number that is still in use with the app, Embedded Signup switches to the Coexistence flow automatically when the partner has Coexistence turned on.[7]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At 360Dialog, Embedded Signup is the only way to register a business number.[8] The flow is run by an owner or admin of your business portfolio, the Meta account that holds your company&#8217;s WhatsApp assets. In the flow, that person verifies and registers the number for the API.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>360Dialog, an Official Meta Solution Partner, connects business numbers to the WhatsApp Business API through Embedded Signup. <a href=\"https:\/\/360dialog.com\/whatsapp-api\">Get API access<\/a> once the app account is deleted and the number is free.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"what-your-customers-see-after-the-move\" class=\"wp-block-heading\">What Your Customers See After the Move<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After the move, customers message the same number and keep their own copies of past chats, while the name, profile, and badge they see come from your API setup. Preparing the display name and profile details before sign-up lets your team enter them during the flow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Registering the number requires a display name.[9] Customers see that name in the number&#8217;s WhatsApp profile. Once Meta approves the name, it also appears at the top of chats and in the chat list. Meta runs this check, display name verification, automatically when the number reaches a higher messaging limit. A customer who saved the number under a name of their own sees that name instead.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The business profile holds the address, website, description, email, and profile picture. Your team can add it at registration and edit it later in WhatsApp Manager, Meta&#8217;s tool for managing business numbers.[10]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">App numbers never get the blue checkmark of an <a href=\"https:\/\/360dialog.com\/blog\/whatsapp-official-business-account-oba\/\">Official Business Account (OBA)<\/a>. A moved number can request it after 30 days on the platform. The requirements include a verified business portfolio, two-step verification, and an approved display name.[11] Until then, customers find the number in WhatsApp search only if they saved it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the API, replies follow a 24-hour rule. For 24 hours after a customer writes or calls, your team can send any message, whereas outside that window the number can send only template messages, formats Meta approves in advance.[12]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the move done, customers keep writing to the number they know, and your team can get started sending messages from the software it works in every day.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ready to connect your number? <a href=\"https:\/\/360dialog.com\/whatsapp-api\">Get API access<\/a> and start messaging from the software your team already uses.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"frequently-asked-questions\" class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<h3 id=\"how-long-does-it-take-to-move-a-whatsapp-business-app-number-to-the-api\" class=\"wp-block-heading\">How Long Does It Take to Move a WhatsApp Business App Number to the API?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Moving a WhatsApp Business app number to the API takes as long as the chat exports, plus a short wait after deletion. The number becomes available to register up to three minutes after the app account is deleted, and messages sent to it during that wait are queued. Sign-up through Embedded Signup can start as soon as the number is free.<\/p>\n\n\n\n<h3 id=\"can-i-use-the-whatsapp-business-app-and-the-api-at-the-same-time\" class=\"wp-block-heading\">Can I Use the WhatsApp Business App and the API at the Same Time?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Using the WhatsApp Business app and the API on one number at the same time works through Coexistence, a setup where a partner connects the number to the API while the app keeps running and chats stay in sync. Anyone who wants both should <a href=\"https:\/\/360dialog.com\/blog\/whatsapp-coexistence-setup\/\">set up Coexistence<\/a> before deleting anything, because a full move ends the app account.<\/p>\n\n\n\n<h3 id=\"can-i-restore-a-whatsapp-business-app-backup-on-the-api\" class=\"wp-block-heading\">Can I Restore a WhatsApp Business App Backup on the API?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A WhatsApp Business app backup cannot be restored after a full move, because deleting the account also deletes its Google Account backup and WhatsApp cannot restore backups from deleted accounts. Chat exports survive as text files, one per chat, and they cannot be imported into WhatsApp or the API. Copying past chats into API software is part of Coexistence, through <a href=\"https:\/\/360dialog.com\/blog\/whatsapp-coexistence-sync\/\">history sync<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"sources\" class=\"wp-block-heading\">Sources<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">[1] Meta, &#8220;Migrate an existing WhatsApp number to a business account,&#8221; WhatsApp Business Platform developer documentation (updated June 16, 2026). <a href=\"https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/solution-providers\/migrate-existing-whatsapp-number-to-a-business-account\/\">https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/solution-providers\/migrate-existing-whatsapp-number-to-a-business-account\/<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[2] Meta, &#8220;Onboard WhatsApp Business app users,&#8221; WhatsApp Business Platform developer documentation, feature table (updated October 29, 2026). <a href=\"https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/embedded-signup\/onboarding-business-app-users\">https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/embedded-signup\/onboarding-business-app-users<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[3] Meta, WhatsApp Business Platform developer documentation, Get started (updated June 16, 2026). <a href=\"https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/get-started\">https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/get-started<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[4] 360Dialog documentation, Coexistence. <a href=\"https:\/\/docs.360dialog.com\/docs\/resources\/phone-numbers\/coexistence\">https:\/\/docs.360dialog.com\/docs\/resources\/phone-numbers\/coexistence<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[5] WhatsApp Help Center, deleting your account (Android). <a href=\"https:\/\/faq.whatsapp.com\/2138577903196467\/?cms_platform=android\">https:\/\/faq.whatsapp.com\/2138577903196467\/?cms_platform=android<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[6] WhatsApp Help Center, exporting your chat history (Android). <a href=\"https:\/\/faq.whatsapp.com\/1180414079177245\/?cms_platform=android\">https:\/\/faq.whatsapp.com\/1180414079177245\/?cms_platform=android<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[7] Meta, WhatsApp Business Platform developer documentation, Embedded Signup default flow (updated October 24, 2026). <a href=\"https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/embedded-signup\/default-flow\/\">https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/embedded-signup\/default-flow\/<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[8] 360Dialog documentation, Phone numbers and Embedded Signup. <a href=\"https:\/\/docs.360dialog.com\/docs\/resources\/phone-numbers\">https:\/\/docs.360dialog.com\/docs\/resources\/phone-numbers<\/a> and <a href=\"https:\/\/docs.360dialog.com\/docs\/hub\/embedded-signup\">https:\/\/docs.360dialog.com\/docs\/hub\/embedded-signup<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[9] Meta, WhatsApp Business Platform developer documentation, display names (updated June 16, 2026). <a href=\"https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/display-names\/\">https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/display-names\/<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[10] Meta, WhatsApp Business Platform developer documentation, business profiles (updated June 30, 2026). <a href=\"https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/business-profiles\/\">https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/business-profiles\/<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[11] Meta, WhatsApp Business Platform developer documentation, official business accounts (updated September 19, 2026). <a href=\"https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/official-business-accounts\/\">https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/official-business-accounts\/<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">[12] Meta, WhatsApp Business Platform developer documentation, send messages: customer service windows (updated May 21, 2026). <a href=\"https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/messages\/send-messages#customer-service-windows\">https:\/\/developers.facebook.com\/documentation\/business-messaging\/whatsapp\/messages\/send-messages#customer-service-windows<\/a> Accessed November 2, 2026.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"HowTo\",\n  \"name\": \"How to Delete the WhatsApp Business App Account Without Losing the Number\",\n  \"description\": \"Delete the WhatsApp Business app account on the main phone so the phone number becomes free to register on the WhatsApp Business API.\",\n  \"step\": [\n    {\n      \"@type\": \"HowToStep\",\n      \"position\": 1,\n      \"name\": \"Open the account deletion screen\",\n      \"text\": \"Open the WhatsApp Business app on the main phone and go to Settings, then Account, then Delete my account.\"\n    },\n    {\n      \"@type\": \"HowToStep\",\n      \"position\": 2,\n      \"name\": \"Enter the phone number\",\n      \"text\": \"Enter the number in full international format, with the country code (for example, +49 for a German number).\"\n    },\n    {\n      \"@type\": \"HowToStep\",\n      \"position\": 3,\n      \"name\": \"Confirm the deletion\",\n      \"text\": \"Select Delete account, pick a reason, and select Delete account again to confirm.\"\n    }\n  ]\n}\n<\/script>\n\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"inLanguage\": \"en-US\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"How Long Does It Take to Move a WhatsApp Business App Number to the API?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Moving a WhatsApp Business app number to the API takes as long as the chat exports, plus a short wait after deletion. 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